At Lucky Charms, we aim to provide our customers with high-quality artificial jewelry, keychains, bracelets, and more. We understand that sometimes a product may not meet your expectations, and we want to make your shopping experience as smooth as possible. Please review our Refunds and Returns Policy below.
Returns and Exchanges
- Return Window: We accept returns only within 7 days from the date of delivery.
- Condition of Products: The product must be unused, undamaged, and in its original condition with all tags, packaging, and accessories intact. Used products will not be accepted for return.
- Opening Video: To initiate a return or exchange request, we require an opening video of the package when you first receive it. This helps us ensure that the product is returned in its original condition and is not damaged due to improper handling.
Damaged or Missing Products
- Damaged Products: If you receive a damaged product, please contact us within 7 days of delivery, along with the opening video and photos of the damage. We will provide a replacement or issue a refund for the damaged item at no additional cost.
- Missing Products: If an item is missing from your order, please inform us within 7 days of receiving your package. We will arrange to send the missing item at no extra cost to you.
Return Process
- Return Shipping: If you need to return a product, you will be responsible for the return shipping costs. Products must be returned in their original packaging and condition.
- Refunds: Once we receive the returned item and confirm it meets our return policy, we will process your refund to the original payment method within 7-10 business days.
- Replacement: If you are requesting a replacement for a damaged or missing product, we will ship the replacement product to you at our own expense.
Non-Returnable Items
Please note that the following items are non-returnable and cannot be exchanged or refunded:
- Used products or items not in their original condition.
- Personalized or customized items.
How to Initiate a Return or Refund Request
- Contact Us: Send an email to support@luckycharms.co.in with your order number, a description of the issue, and the opening video or photos of the product.
- Return Confirmation: Once we review your request, we will send you instructions on how to return the product, if applicable, and details about your refund or replacement.
Contact Us
If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact us at:
- Email: support@luckycharms.co.in
- Phone: +919495685505
- Website: www.luckycharms.co.in