Effective Date: 24/03/2025
At Lucky Charms (referred to as “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.luckycharms.co.in, purchase products, or use our services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Personal Identification Information: Name, email address, phone number, billing and shipping address, payment details.
- Non-Personal Identification Information: IP address, browser type, browsing activity, device information, etc.
- Transaction Information: Payment information and transaction history.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process transactions: To complete your purchase and deliver the products you have ordered.
- Customer Support: To respond to your inquiries, resolve issues, and improve customer service.
- Marketing: To send promotional emails, newsletters, and product updates (only with your consent).
- Website Improvement: To personalize your experience and improve our website’s functionality.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who assist in operating our website, conducting business activities, and fulfilling your orders, such as payment processors and shipping companies. These third parties are obligated to protect your information and use it solely for the purposes for which it was shared.
We may also disclose your information:
- To comply with the law: If required by law or legal process (e.g., a court order).
- To protect our rights: To enforce our website policies or protect our business and users.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that allow us to recognize you and remember your preferences.
You can manage cookie settings through your browser settings, including disabling cookies. However, this may affect the functionality of the website.
5. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
Under Indian law, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal requirements.
- Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe link in the emails or contacting us directly.
To exercise these rights, please contact us using the contact details below.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information of a child under the age of 18, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
- Email: support@luckycharms.co.in
- Website: www.luckycharms.co.in